Meet the Management Team Riva Lily

Become a Partner Agent

Join an award-winning brand and we will offer you two options from the very start.

Firstly, if you want to be a successful independent estate agent and pick your hours to work around your lifestyle but have the support and help of everyone at Riva Lily, we will help you achieve that goal.

Secondly, if you are ambitious and have plans to grow and run your own business under your own name in the future, we can help you plan and achieve that with the help of our “teams”.

Whatever your plans are, as long as you have a passion for the industry, expect and demand brilliant customer service and want to be part of an exciting brand, pick up the phone and let’s arrange to meet up.

Craig Stephens Co-Founder

Craig has build up a stellar reputation within the industry over a 20-year period. A lot of Craig’s business comes from recommendations. Adding personality and creative marketing to every listing has won Craig many regional and national awards. Craig uses that experience to provide both buyers and sellers with a relaxed and friendly approach, backed up by a substantial social media following.

Ian Ratcliffe Co-Founder

With over 15 years experience, Ian’s huge success in Leicestershire has come from being very relatable with a relaxed and friendly manner. Respected and well-known in the industry, Ian offers modern and creative marketing methods with engaging social media content. This means sellers who have instructed Ian benefit from the very best exposure of their home.

Kate Norton

Kate has been a dedicated estate agent in Leicestershire since 2005. She takes great pleasure in assisting clients and building strong relationships with them. Her focus on exceptional customer service and clear communication has earned her numerous five-star reviews and many recommendations. Kate excels at turning stressful situations into smooth, manageable experiences, thanks to her extensive experience, knowledge, and forward-thinking approach.

Lorraine Brown Sales Manager

Lorraine has over 35 years of experience, from being a Branch Manager to Head of Sales amongst some of Leicestershire’s biggest estate agents. Lorraine was the first person our co-founder Craig Stephens thought of hiring when creating Riva Lily. Lorraine offers a wealth of knowledge that helps linking buyers and sellers together and negotiating offers. The whole sales process can we tricky, but Lorraine will work alongside our recommended solicitors to keep everyone updated throughout.

Georgina Shipley

Georgina joined the Riva Lily team in January 2025, bringing with her a wealth of experience and a proven track record of success in the property industry. With 20 years of experience, she offers extensive knowledge and expertise in her role. Georgina has worked at a senior level across both independent estate agencies and new home developers, providing her with a well-rounded understanding of the industry. She is dedicated to delivering exceptional customer service and is passionate about helping clients achieve their property goals.

Motivated and approachable, Georgina is committed to supporting clients at every stage of their journey, ensuring a smooth and successful experience. As a partner at Riva Lily, Georgina has experience across the whole of Leicestershire. By combining her local expertise with a forward-thinking approach, Georgina delivers outstanding results and builds lasting relationships with her clients.

Katie Ryan

Katie has joined Riva Lily with over 20 years experience within the property industry. Previously working for three large independent estate agents in Leicestershire over the past 20 years, Katie returned to college a number of years ago to further her love and knowledge for the building trade. Whether it’s a hands on approach with advice for remodelling your future home or her enthusiasm for finding you the perfect house to move straight into, Katie will always go above and beyond to find you your dream home.

Harry Wright

With over 10 years of experience in the property market, Harry combines proven expertise with a modern mindset to deliver a fresh approach to estate agency. Professional yet relaxed, he focuses on making the buying and selling process clear, efficient, and stress free. Harry is passionate about going the extra mile for his clients, providing straightforward advice, innovative solutions and the personal support needed to achieve the best possible outcome.

Mary Springthorpe Operations Manager

With over 20 years’ experience in the property industry, Mary ensures the day-to-day running of the business is smooth, efficient, and client-focused. Passionate about property and people, she takes pride in supporting the team and creating an organised, positive environment where everyone can perform at their best.

Friendly, approachable, and always solution-focused, Mary combines professionalism with a genuine passion to drive the business forward and deliver the best possible experience for clients and colleagues alike.

Outside of work, Mary is renovating and restoring her dream home with her family, and is equally dedicated to helping clients find theirs.

Temaera Moore Sales Negotiator

Temaera has joined Riva Lily as our Sales Negotiator, bringing enthusiasm, professionalism, and a passion for property and people. With a strong background in the property industry, customer service and a genuine desire to help clients find their perfect home, Temaera is committed to making the buying and selling process as smooth and enjoyable as possible.

Her professional yet friendly approach, attention to detail, and excellent communication skills ensure that every client feels supported and informed from the very first viewing. Always willing to go the extra mile, Temaera takes great pride in building lasting relationships and achieving the best possible outcomes for our clients.

Darren Moore

Darren has a decade of experience in the property industry, based in the Melton Mowbray area and its surrounding villages. Darren combines in-depth local knowledge with a friendly approach; he prioritises delivering a truly personal service and is committed to supporting his clients every step of their property journey. Darren was previously the Head of a team who were consistently recognised through multiple industry awards.

Vanessa Gregory

As a Partner at Riva Lily Vanessa brings with her extensive experience in both Estate Agency and New Homes. Vanessa has a wealth of industry experience and a proven track record of delivering excellent results. Vanessa is dedicated to building lasting relationships and is driven by a genuine commitment to helping clients achieve their property goals.

Renowned for a meticulous eye for detail and strong marketing expertise, Vanessa offers tailored advice to both sellers and buyers, ensuring that each clients unique needs are met. Her passion for exceptional customer service means clients can rely on consistent support and guidance throughout their property journey.

Dependable and approachable Vanessa is committed to providing every client with highest standard of service from start to finish.